FREQUENTLY ASKED QUESTIONS

 

How do I place an obituary? I need help placing an obit, who do I contact?

Funeral homes offer obituary placement services and can assist you. Or, you can contact our newspapers to place an obituary. Please see the Contact Us tab for contact information.

 

How do funeral homes submit and pay for an obituary or service notice?

Local funeral homes have iPublish accounts. Staff members can assist families in placing an obituary and pay through the iPublish account. If a funeral home does not have an account with our newspapers, they can create one using the Register button. If the funeral home is part of the Memoriams network, they can submit the obituary using the network. They will incur a $20 charge for this convenience.

 

I am not working with a funeral home. How can I place an obituary?

If a family is not working with a funeral home, please see the Contact Us page to reach a Customer Service Representative for assistance. All obituaries placed by private parties must be prepaid prior to deadline to publish as requested.

 

What are the deadlines for placing an obit?

Please see the Deadlines/Pricing tab for more information.

 

Is there a size requirement/limit?

Obituaries are a personal story and can be any size the family would like. We have a minimum charge that includes an average number of words and a small, black and white photo. Additional words that exceed the base number will incur an incremental cost.  Please see the Deadlines/Pricing tab for more details.

 

What if I notice a mistake in my notice after submitting it?

Content can be modified at any point prior to the deadline for that day's publication. For funeral homes, simply log in to your account, locate your notice in the Orders area, and "Modify" the notice. Changes to the content of the notice that increase or decrease the cost will be adjusted on the credit card supplied for payment. If you submitted a private party obituary, and wish to make changes prior to deadline, please see the Contact Us page to reach a Customer Relations Representative for assistance.

 

Can I work on my notice and save it without submitting it?

Yes, you may create the notice, see how much it will cost and save it for later. To do this, create the notice, save, and then log back in when you would like to return and finish the obituary.

 

Will my photo run in color in the newspaper?

All photos, emblems, and funeral home logos will publish in color if color photos are provided and a color template is selected. If a color photo is submitted and a black and white template is selected, we will convert the photo to black and white. All photos submitted in color will appear in color on the website.

 

What photos work best?

A photo helps bring the obituary to life, so choose a photo that shows your loved one's personality. A portrait or close-up of your loved one’s face typically works best. The photo can be recent or from their youth, or both. If you have a favorite photo that includes multiple people and pets, the photo should be cropped to display the deceased clearly. The best quality photo is a digital original, a .jpg file downloaded directly from a camera, smartphone or online gallery. Scans or digital originals must be at least 200 dpi resolution.

 

Is the preview an accurate representation of how the notice will look in the paper?

The preview that is provided of your completed notice is how it will appear in the newspaper. Please review the preview to ensure that spelling, grammar, and wording are correct and that the obituary is as you wish to see it in the paper.

 

What are emblems and how do I include them?  Is there a cost?

We offer a number of flags and a variety of emblems that represent interests, hobbies, organization and associations. One flag is included at no additional charge. Up to two additional flags and/or emblems can be added to an obituary at a cost of $10 each.

 

What happens to my obituary notice if I miss the publication's deadline?

Unfortunately, you will need to choose the next available date. If the date is unavailable on your screen, the deadline has passed.

 

There is an error in the obituary, what do I do?

If there is an error in the obituary and it is before the deadline, you can make the corrections online and resubmit the obituary. If it is past deadline and the obituary has been printed, we can edit the online version of the obituary. Please Contact Us.

 

Will I be able to view my obituary notice online?

Yes, all obituaries run on our newspaper website and on Legacy.com. Our websites are listed on the Contact Us page, or by clicking the logo at the bottom of this screen.

 

What is Legacy.com?

Our newspapers partner with Legacy.com, the largest provider of obituaries, to offer readers full access to local and national obituaries. Each obituary purchase includes the ability for a family member to enhance the obituary online and access to the associated guest book for one year.

 

I’m trying to find an obituary that was previously published in your newspaper. Where can I find it?

You can search obituaries online on our newspaper websites or see the Contact Us page to reach a Customer Relations Representative for assistance.

 

I would like to change my message of condolences on the legacy.com obituary or guestbook, who should I contact?

For corrections to comments/condolences on a legacy.com obituary or guest book, please contact info@legacy.com.